Refund policy
Absolutely. Replace the entire Refund Policy with this version so we know everything is consistent:
Refund Policy
We want you to be happy with your purchase from Golden Girls Essentials. If something isn't right, we're here to help.
30-Day Returns
We accept return requests within 30 days of delivery.
To be eligible for a return, your item must be in the same condition in which you received it, unused and in its original packaging when applicable. Please keep your order confirmation or other proof of purchase.
To start a return, contact us at goldengirlsinvestmentgroup@outlook.com. Please include your order number and the item you would like to return.
If your return is accepted, return instructions and a return shipping label will be provided. Please do not send an item back without first requesting a return.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible with your order number and details about the issue. Photos may be requested so we can review the problem and help resolve it.
Exceptions and Non-Returnable Items
Certain items may not be eligible for return due to their nature or condition. If a product has specific return restrictions, those restrictions will be identified when applicable.
Items that have been used, altered, damaged after delivery, or returned without authorization may not qualify for a refund.
If you're unsure whether an item is eligible for return, contact us before sending anything back.
Exchanges
We do not currently offer direct exchanges. If you would like a different item, please request a return for the original item and place a new order separately.
Refunds
Once your return has been processed and approved, your refund will be issued to your original payment method.
Please allow time for your bank or credit card company to process and post the refund after it has been issued.
Order Cancellations
If you need to cancel an order, contact us as soon as possible. We will make every effort to assist, but cancellation cannot be guaranteed once an order has entered processing or fulfillment.
Questions
For questions about returns or refunds, contact us at: